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Here are just a few letters that Yankee Pride's Braided Rug Store has received from some of our customers. We thank everyone of them for taking the time and effort to write and we try to acknowledge it by a phone call or a note.


    
Beth M. Hartwell, GA   writes                                                                                                                                                      

Donna,
   We received the last of our Homecoming rugs today!  Out den already looks like a completely different room and I love it!  We have lived in our home for ten years and I FINALLY  have the look that I have been striving for in our den!
   You have been an absolute joy to work with and I appreciate your prompt and courteous responses....and your Excellent Custom Service!
    I will definitely  go to Yankee Pride/The Braided Rug Store for any of our future rug needs!




Sheryl R  of Claremont Ca.  writes

  Hi Donna,
     I just wanted to thank you and your company for the personal service that we have received. I have been furnishing our mountain house and through the process, I have dealt with no other companies that have offered the level of service that YANKEE PRIDE has. It is so nice to know that there are still companies that care about their customers! And the quality of your rugs are beautiful.



Ruth B. writes

Hello Yankee Pride!
I wanted to include this letter with my sample return to let you all
know how impressed I am with your product and especially your service.
  After visiting your (and other) websites I called and talked to Susan.
She took the time to answer all my questions and even went and got
samples of the colors I was asking about to try to describe them to me
over the phone. She was great!
 I went ahead and ordered two samples to look at with my hardwood
flooring.  I got the samples in about a week and instantly could tell
which one was THE One.  I called back to order my rug and chair pads.
I talked to someone else that time as Susan wasn't available and I
can't remember who it was(sorry), but she was also very nice and took
my order.
  I requested to keep the samples for an extra week or two as my Mother-
in-law was coming for a visit and I wanted to show her what we had
picked out. The lady that took my order said "no problem" and made a
note of it.  In the meantime my rug and chair pads were delivered!!!!
Instead of 4-6 weeks I got them in only 2 weeks and was able to have
them in time for the visit.
THANK YOU to everyone that helped me during this process!
  P.S.  I finally got the samples for the "other" company AFTER my rug
from Yankee Pride arrived!!  Thought you'd like to know.  Keep up the
good work and if you ever need a testimonial I would be glad to help!
                      ------------

Linda C.   from Marietta, N.Y.  writes

Dear Jo An,
My husband and I are delighted with the "Four Seasons-Spring" rugs we
recently purchased from your company.  The samples we received helped
us make the right decision to coordinate the design and colors in our
kitchen.
You provide a unique service.
Everything went very smoothly with Susan's and Donna's help.
                --------------------

Michele K. from Oxford N.J.  writes

Dear Ms.Packard,
  I am writing this letter to compliment you and your staff. I recently
purchased two rugs from your company and found them to be of the highest
quality.  I was especially pleased with my customer representative and
prompt delivery.  Thank you for such excellent service and attention.

                                             -----------------------

Roger T. writes

  Just a quick line to let you know our rug arrived today!  How's that
for service.  My wife would like to say how pleased she is and to thank
you for your incredible attention and help in arranging it for her.
Please accept our very sincerest thanks.
                                             ----------------------------


Mary Ann C.  writes

Donna,
  Just wanted to thank you for the nice service.  Really appreciated your
kindness.  Enclosed are your samples.  Looking forward to receiving our
rugs. Made in America!!!    Thanks again.
                          -------------
 
Joyce H. from Cape Girardeau Mo  writes

  THANK YOU!!  You fine folks at Yankee Pride really R-O-C-K!
Your service was much faster than I imagined!  Just like Jimmy JOhn's-
freaky fast!
I can't wait to see my purchases.  My floors will be flush with excitement.
                                  Enjoy your day!
                        --------------

Ilene R.  writes

  Donna, Just had to say Thank you for your help while choosing my
rugs.  You are a pleasure to do business with.
                         ----------

Bob and Lucia W. from Shelburne N.H. write

Dear Jo An and Bob,
  I wanted you to know how pleased we are with our Hooked Rug which arrived
Tuesday.  It is perfect with our other rugs we have in our Cape Cod home.
Thank you for your courteous and prompt service.
                    ----------------


Janice Gatta  writes

Dear Jo An,
  I am writing to let you know how pleased I am with my rugs I ordered from
you  They really are exactly what I needed to bring my kitchen den living-
room together.  The colors are perfect.
  I am so glad I found Yankee Pride.  Thank you for all your care and
assistance.
                            --------------

Shana B. of Medford Or. writes
 
  Just wanted to send a quick note.  I received my 7x9 Chesapeake rug on
Friday and it is very nice.  Looks great in my family room on the hardwood
floor. So needless to say, I am thrilled.  I am in an industry that
usually only hears the bad and not the good, or nothing at all, so I just
wanted you to hear the good!  Thank you.

                -------------------------

Kris S. from PA writes

Hello from PA.
  I wanted to let you know how beautiful you product looks in our
finished hallway.  My wife and I bought a two hundred year old
farmhouse and have been restoring it.  We tore the ugly carpet off
the steps to the second floor and had them refinished.  They looked
great but were very slippery for our dog.  We couldn't decide on
treads or a runner to finish them.  We debated for about two months
until I saw your advertisement in a magazine.  I checked out your
web site and ordered a catalog.  We anxiously awaited the mailman
everyday and received the catalog in only a few days.  What a
selection, it was almost overwhelming!  We narrowed the search and
ordered samples.  Samples were very helpful in matching colors and
patterns.  We made our decision and placed the order January 11.
Nineteen stair treads and one matching 3'x5' rug with matting for
all.  Donna, who took our order, said we will receive two packages
and should receive everything in two weeks. Well it's January 22
and the hallway flooring project is finished.
  We received the matting a few days ago and the treads and rug were
delivered yesterday, January 21st.  They look great and were very
easy to put in place.  This whole process was easy and painless.
The quality of your product is excellent and we will return to your
company for any of our carpet and rug needs.

                          --------------------


Claire S.   writes

  Hi Donna,  Just a quick "thank you" for your patience and help in
finding a warm and cheerful rug for my living room!!  The "bright
colors" in lovely muted tones bring the pine panels a new feeling
of warmth an new appreciation of old wood!
  Thank you for sending the new samples.  They made the choice easy!!
Thanks again.
                             ----------------


 
Gretchen S   writes

Dear Donna!  You are such a wonderful example of what customer servicer
is all about.  You are such an asset to Yankee Pride.  Because of you, I
will never order from any other company when I need area rugs.  Thank you!

                                            ---------------------------------------
 
Carol D. from Boardman OH  writes

  Hi- Just wanted you to know how happy I am with the chair pads, rug
and padding ordered from your company.  They are beautiful and really
set off the beauty of my chairs and new laminated floor. 
  Your people were great and I enjoyed talking to them and with their
help got just the look I wanted.  The quality is what I was looking
for and could not find locally!  Thank you!!
                     -----------

Cynthia   Writes

  Dear Donna,  The braided rugs have arrived and they are a wonderful
fit.  Thank you so much for all of your help during the selection and
ordering process. 
  Traditional New England assistance and customer service live at Yankee
Pride and are truly appreciated.
                              ---------------

Nadine C. from Deerfield,Mi. writes

  Dear Donna,  A little note to say THANK YOU so much for being so helpful
and so very patient with me.  I just love the rug I ordered and thanks
to you I was able to get the colors I really wanted.
  Again Thanks and I hope the year ahead is a healthy, happy one for you!
                          ---------------------


Diana D. of West Chester PA  writes

  JoAn, My rug has been received and it is in place.  You are right, I love
it.Thank you very much.       
                     ----------------------------

Judy A. Hollister Mo  writes

  Dear Donna,  I wanted to tell you how much I enjoyed working with
you for our braided rugs.  I wish so many people in business would
treat their customers as you did with me.  I thank you so much.
  I am close to 70 and disabled,, and I have to do a lot of shopping
by phone or mail.  I've had good experience and bad.  They are lucky
to have you.

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